Need help?
Frequently Asked Questions
RESERVATIONS & CANCELLATIONS
All reservations must be made through the website and require a 30% deposit.
Cancellations or changes made in advance are free of charge. For any cancellation or change, please notify us 24 hours in advance. After this time, the deposit will not be refunded or carried over to another date. In the event of a no-show at the time of the treatment, the deposit will not be refunded or carried over to another date. No partial or full refunds are possible after payment for a Spa Tea Party.
THINGS TO KNOW BEFORE YOUR APPOINTMENT
Treatment durations correspond to the time required to complete the services. To fully enjoy your experience, please arrive 10 minutes before your appointment time to take the time to discover our sensory world, settle in, and begin your treatment on time.
In case of late arrival, if the schedule permits, we will offer you the same service. Otherwise, we will be forced to reduce your service to the remaining time so as not to disturb the following customers.
All our massages are exclusively dedicated to well-being and have no therapeutic purpose. We recommend that you consult a doctor for any medical advice or diagnosis.
LOYALTY PROGRAMS
Apply for a loyalty card and collect points for your purchases made on the Free Persephone website or in-store. (Note: Purchases made on third-party websites do not earn loyalty points.)
During each of your visits, you accumulate points corresponding to the amount of your purchases of services and products:
1€ = 1 loyalty point .
From 180 points, you benefit from a loyalty discount of €15.
The number of points accumulated can be viewed directly in your customer account on the website. Points are neither transferable nor exchangeable for cash. They are valid for all services offered, as well as for the purchase of products, and cannot be combined with each other or with other promotions. It is the loyalty cardholder's responsibility to update their contact information to benefit from all loyalty benefits.
A relaxing moment at the Free Persephone is the perfect gift for any occasion! Gift cards are available at the spa reception or directly on the website.
Gift cards are non-exchangeable and non-refundable and are valid for 6 months.
Our subscription program is available here. All subscriptions are non-exchangeable , non-refundable , and valid for 12 months . After this period, any remaining treatments are no longer valid.
